Refund policy

Please follow this link or email help@cityofgirls.shop to have your request reviewed & approved before you send it.

Please Note: Items received as part of an exchange can not be returned for further exchanges.

 

REASONS FOR RETURNS:

A change in size

While we are happy to exchange the size, no refunds are given for incorrect size choices.

You received the wrong item

Please send a photo of the incorrect item to help@cityofgirls.shop and we will follow it up for you.

You received a damaged/faulty item

Please send a photo of the damaged/faulty item to help@cityofgirls.shop and we will follow it up for you.

 

WE CANNOT ACCEPT RETURNS OR EXCHANGES IF:

• A 'change of mind' because we print on demand & do not hold stock. Please choose carefully as returns are not accepted for exchange of design or refund.
• The item(s) have been worn or washed
• The item(s) have been altered in any way
• The item(s) are in any way defective from the original and salable condition unless the condition is our fault.
• The item(s) are part of a replacement order from a previous exchange
• The item(s) were a Final Sale item
• The item(s) do not have the original tags on them

 

Any further questions about our return policy?

Please send us an email at help@cityofgirls.shop